Frequently Asked Questions
Everything you need to know about shopping with UTN Wholesale
What is the minimum order quantity (MOQ) for wholesale purchases?
To maintain our competitive wholesale pricing, we require a minimum order value of $500 per transaction, though specific MOQs may vary by individual product category.
How long does shipping typically take?
Standard shipping orders are processed within 1-2 business days. Depending on your location, delivery usually takes between 3 to 7 business days for domestic shipments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for high-volume orders.
Can I request a sample before placing a bulk order?
Yes, we offer sample units for most of our inventory. Please contact our sales team to arrange a sample shipment at a nominal fee plus shipping costs.
What is your return policy for damaged or defective items?
We offer a 15-day return window for items that arrive damaged or defective. Please provide photo documentation and your order number to our support team to initiate a claim.
Do you offer international shipping?
Yes, UTN Wholesale ships globally. Please note that international customers are responsible for any customs duties, taxes, or import fees required by their local government.